Shipping & Return Policy
Shipping and Delivery
Products are shipped from our warehouse BADMAN CONSUMER CARE (INDIA) Pvt. Ltd. at Ambala by reputed courier agencies. Ordered products can be delivered to your destination within 3-7 working days. However, the delivery process may take 10-12 days to get complete in the locations that come in a difficult coverage zone.
Process of Shipping
After getting the order placed, the pick-up gets scheduled for the further process; it almost takes 24 hours or 1-2 days in some scenarios, ( if the order is placed on weekends or any holiday, the order will be processed on the next working day) for the parcel to get shipped. We do not ship any product on Sundays and Saturdays also, after 4:00PM.
After shipping, the customer will be provided with a tracking link via SMS or email on the phone number and email address he/she had used to place/book the order.
Once the product is shipped, it takes least 5-7 days to get product delivered to the customer’s address, from the day of placing the order and mostly depends on the customer’s location, especially tribal areas and rural areas take more time for delivery. So, in such cases we request our customers to wait for a few more days.
If it exceeds this time period, you can contact us through mail/call/live chat support for guidance and help regarding product delivery.
Shipment Speed and Delivery Charges
- We at Badman ship our products pan India.
- Free Shipping available on all orders.
- Orders placed on Saturdays after 4:00 PM will be processed for shipment only on the following Mondays or upcoming working days.
- It may take 5-7 days for the product delivery at the destination after shipment is done at our end.
- The estimate delivery time may vary slightly from State to State & Metro to Non-Metro City. Days are calculated as working days, excluding Sundays & Holidays.
Cancellation Policy after placing the Order
Kindly Note* that any order won't be eligible for cancellation if the request is raised after 24 hours of placing the order.
Return, Refund and Exchange Policy
- Once the product gets delivered, it won't be eligible for return since cosmetic products are non-returnable due to the hygiene and personal care nature of the product.
- In case a defective, damaged or different product gets delivered, it will be eligible for a replacement only if the request is made within 2-3 days of delivery.
- We would require you to send photos and videos of the product to firstname.lastname@example.org while opening the packaging for a smooth procedure of replacement.
- We offer exchange only on the same product.
- Kindly ensure that the original packaging and bills remain intact with the product for a hassle-free exchange process.
- Damaged/different products will only be qualified for replacement, not refund.
- No return request will be accepted once the order gets dispatched.
- On cancellation, the refund will be processed and will be reflected in your bank account in 5-7 business days.
Note* Your request for exchange will be considered only when you notify us within 2-3 days of product delivery.
Badman products bought during the period of "Republic Day Sale" will not be eligible for any return or replacement.
In case you receive a broken or damaged product, or not satisfied with it or want to return or exchange it for any reason, you can call / mail/ message us on the given contact details. Badman provides 2-3 day of validity to get your goods returned after the delivery is done. But, if you fail to inform us about the same at the specified time limit, no refund/replace/return will be processed.
Once the returned product is received by us, we will initiate the process of refund and it may take 3-5 working days to get the returned amount reflected in concerned customer’s account.
Any purchased good may be eligible for return /replace/refund if fulfills the following conditions….
- Sold/ delivered in physically damaged condition
- Any missing part or accessory
- Product is not used
- Product packaging is not opened
Points need to be considered for the whole process:
- We can exchange or return any product if the received item is unused, intact, saleable and in an undamaged condition with original packaging and receipt.
- Return and exchange requests will be subjected to checking and inspection by Badman.
- The product should be in its original packaging & with the product invoice.
- Postage & shipping will not be refunded.
- Once your request accompanied with return or exchange or refund is accepted, the further process can take 7-21 working days to get it complete.
Badman is not responsible for any damage caused after product delivery.
In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team at 1800-180-8880 or email us at email@example.com within 2-3 days of the product delivery.